Refund policy

Return & Refund Policy

Our Promise to You and Your Companion. At Meowment, we are committed to the highest standard of quality for your sanctuary. We want you and your feline companion to be completely satisfied with your switch to a cleaner, earth-born lifestyle.

However, we understand that sometimes things don’t go as planned. Here is how we handle returns and refunds.

1. Returns & Eligibility

  • Unopened Products: We accept returns on all unopened, original packaging items within 14 days of delivery. To be eligible, the item must be in the same condition that you received it.

  • Opened Products: For the safety and hygiene of our community, we cannot accept returns on opened bags of cat litter.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Given the weight of our natural litter, we recommend reviewing your order carefully before purchasing.

2. Damages & Issues

  • Damaged upon Arrival: If your order arrives damaged (e.g., bag punctured, box crushed), please email us immediately at papawpetcare@gmail.com with a photo of the condition. We will address this strictly and send a replacement or issue a refund right away.

  • Wrong Item: If you received the wrong product, let us know, and we will make it right at no cost to you.

3. The "Feline Preference" Guarantee

  • We know that cats are creatures of habit. If your companion refuses to use Meowment after a proper transition period (usually 7–10 days of mixing), please contact our team.

  • While we cannot accept the physical return of an opened bag, we are happy to offer store credit or a partial refund on your first order to ensure you feel supported in finding the right solution for your home.

4. Refunds

  • Once your return is received and inspected (for unopened items), we will notify you of the approval of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

5. Subscription Cancellations

  • For subscribers, you can modify, pause, or cancel your subscription at any time through your account portal.

  • Please ensure changes are made at least 24 hours before your next scheduled shipment date to avoid being charged for that cycle.

Questions? We are here to help. Contact our concierge team at papawpetcare@gmail.com.